Orders are prepared for shipment within 24 business hours after payment confirmation. This timeframe does not include peak seasons, public holidays, or unforeseen operational delays.

Once an order has been placed and confirmed, it cannot be modified or cancelled. You will receive a notification when your order has been processed and is ready for shipment.

Shipping time refers to the period after an order has been dispatched, not the date the order is placed.

Estimated delivery times generally range from 7 to 20 business days after shipment. Delivery times may vary depending on destination, local customs procedures, and carrier operations. All delivery timeframes are estimates and cannot be guaranteed.

We offer international shipping and work with logistics partners selected based on destination, efficiency, and operational availability. Fulfilment methods may vary depending on the delivery location.

Customs duties, import taxes, or clearance fees, if applicable, are determined by local authorities and are the responsibility of the customer.

Once your order has been shipped, tracking information will be provided via email.

Please allow 1 to 3 business days for tracking updates to appear, as tracking availability depends on carrier systems and local scanning processes.

Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for delivery issues resulting from incorrect or incomplete address details. If an order is returned due to address errors, additional shipping costs may apply.

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including customs inspections, weather conditions, carrier disruptions, or periods of high shipping volume.

If your order is marked as delivered but has not been received, please contact us within 24 hours of the delivery confirmation. Additional information or documentation may be required to assist with verification. Once reviewed, we will determine an appropriate resolution.

If you have any questions regarding shipping, delivery status, or tracking information, please contact us at [email protected].

Our team is here to assist you.